Shipping info
Please allow 3-5 working days turn around time for us to prepare your order. Custom and personalised orders will need to go through an email approval process so you may need to factor in extra time for this. Some items such as onesies are made to order so check the processing time on the individual listing.
Delivery timeframes vary depending on your location. We ship with Australia Post, as a guide please allow for the following estimated shipping times
Australia: 3-6 business days
New Zealand: 1-3 weeks
North America: 2-3 weeks
Europe: 2-3 weeks
Please note during large holiday periods such as Christmas, extra time may need to be factored in.
Cost
Shipping is FREE for all orders over $150! Otherwise it's flat rate $5 domestic shipping and $9 for express post.
International orders have a flat rate of $13 for the US and Canada and $15.50 for the rest of the world.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Delivery timeframes vary depending on your location. We ship with Australia Post, as a guide please allow for the following estimated shipping times
Australia: 3-6 business days
New Zealand: 1-3 weeks
North America: 2-3 weeks
Europe: 2-3 weeks
Please note during large holiday periods such as Christmas, extra time may need to be factored in.
Cost
Shipping is FREE for all orders over $150! Otherwise it's flat rate $5 domestic shipping and $9 for express post.
International orders have a flat rate of $13 for the US and Canada and $15.50 for the rest of the world.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns
We hope you are delighted with your order. However If you are not satisfied with your purchase, please email us at info@creative-monsoon.com as soon as possible and return it to us, in its original condition within 14 days.
Items damaged in transit must have a photo showing damage to the item and packaging to issue any refund.
Exceptions
Please note custom and personalised items cannot be returned or exchanged unless faulty. Any unauthorised returns will be not be accepted.
Cancellations
We may be able to cancel an order before delivery provided no work has begun on your item, please contact us as soon as possible. Refunds can not be issued once a proof has been sent for custom items.
Items damaged in transit must have a photo showing damage to the item and packaging to issue any refund.
Exceptions
Please note custom and personalised items cannot be returned or exchanged unless faulty. Any unauthorised returns will be not be accepted.
Cancellations
We may be able to cancel an order before delivery provided no work has begun on your item, please contact us as soon as possible. Refunds can not be issued once a proof has been sent for custom items.